Troubleshooting

In the unlikely event that you have problems with your Parmaker, we have provided a trouble shooting guide and some frequently asked questions to ensure you are up and running again in no time.

THE BEEPING BUGGY

The electronics of your Parmaker Scout golf buggy is clever enough to tell you when something is wrong. When something is wrong it will beep. Different beeps mean different things.

Alarm Tone

Problem

Single Beep
(when connecting battery)

•

Everything is ok

Rapid beeps

• • • • • • • • •

Tiller unplugged

Constant tone

_________

Battery connection is reversed

1 long, 2 short

— • •

Motor is disconnected or there is a motor problem

1 long, 3 short

— • • •

Electronics damaged (Return electronics for service)

1 long, 5 short

— • • • • •

Short in tiller or electronics socket

1 long, 1 short

— •

Buggy out of range (remote control machines only)

If one of these alarms sound, the machine can be reset by disconnecting and then reconnecting the battery connectors or bypressing the stop/start button on the tiller of the machine. If the problem that caused the alarm to sound is still present, the alarm will sound again.

Symptom
Possible Cause

Machine won’t last full round and gets slower before stopping.

Battery is worn out, uncharged or undercharged.

You got 18 holes the last time you played, but only 9 this last time.

Battery has not been charged.

You still get 18 holes but is quite slow.

Faulty cell in battery.

The machine stops and then gives the OK beep.

Bad electrical connection.

Sometimes the machine won’t restart after a shot, but will go if it is pulled backwards slightly.

Motor problems, send motor and gearbox to Parmaker for repair.

THE BEEPING BUGGY

The electronics of your Parmaker Spirit or Explorer is clever enough to tell you when something is wrong. When something is wrong it will beep.

Alarm Tone

Problem

Single Beep
(when connecting battery)

•

Everything is ok

Rapid beeps

• • • • • • • • •

Motors are stalled and the machine has reduced power to avoid damage.

1 long, 2 short

— • •

Motorfault detected

1 long, 4 short

— • • • •

Electronics damaged (Return electronics for service)

Identifying faults does not help you on the golf course, but will help you to work out where the problem lies and which components need to be returned to parmaker for repair.

If one of these alarms sound, the machine can be reset by disconnecting and then reconnecting the battery connectors or bypressing the stop/start button on the tiller of the machine. If the problem that caused the alarm to sound is still present, the alarm will sound again.

Symptom
Possible Cause

Machine won’t last full round and gets slower before stopping.

Batteries are worn out, uncharged or undercharged. Wet batteries may not have sufficient water.

You got 18 holes the last time you played, but only 9 this last time.

Battery has not been charged.

You still get 18 holes but is quite slow.

Faulty cell in one or both of the batteries, or the twist grip out of adjustment.

The machine stops and starts.

Poor electrical connection. Check the connections between the batteries, between the tiller and the frame looms and between the frame loom and electronics.

Machine won’t go, but jumps a few inches when key is inserted.

Blown electronics. Return to Parmaker for repair.

Machine “shudders” at slow speeds.

Faulty potentiometer in handle. Replace potentiometer

Machine squeaks when turning corners or leaning sideways.

Dry rear axels. Remove wheels and grease axles.

We are proud of the products we manufacture and are confident that if you take the time to read the information in this kit, you will be convinced Parmaker offers the best value. Please feel free to print out and keep this information.

FAQs

We are very serious about our guarantee. If you are not completely happy after taking delivery of your new Parmaker golf buggy, send it right back and we will refund the purchase price (excluding freight). Our only conditions are that the unit be returned to us in the original packaging and in unused condition.

The only consideration is your choice of battery and charger and which combination best suits your needs. The Scout buggy requires one battery and the ride-on vehicles require two. Both machines have “optional extras” you may also purchase. Our advice is to keep it simple and only purchase those options you genuinely need.

There are hundreds of batteries sold for use in electric golf buggies. Almost all of them are of poor quality and will not last as long as you would hope. Parmaker have a great deal of experience and knowledge of batteries and chargers, and know which brands represent the best value for money.

Our prices for freight are detailed on the price pages and provide delivery to your door anywhere in Australia. We only ship via our own carriers but take responsibility for arrival in good condition.

Please note: We cannot ship to post office boxes or RMBs, and we do not ship wet-cell batteries.

We are confident of the quality of our products, so a “no quibble” warranty of up to 5 years is offered. If you do have a problem with your Parmaker, call us. Most problems can be solved over the phone and are relatively easy to fix. If you need a part, we can get it to you overnight. If you can get to our factory in Melbourne, your machine will be fixed while you wait.

The easiest way to buy a new Parmaker is online. Just go to the buy online page, where you can order and pay securely through PayPal. Alternatively you can download an order form, print it out, fill it in and then send it to us with your cheque, money order or credit card details. Please do not send cash to us through the mail. Once we have received your order, we will dispatch the goods immediately. You should receive your Parmaker within three (3) working days of receiving your order.

Ordering and paying for something before you receive it can be daunting. If you are concerned about anything at all, do not hesitate to call us and we will happily answer any questions or concerns you have.

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